As conceived back in 1970, the ombudsman's job was, in former Post Executive Editor Ben Bradlee's words, “to monitor the paper for fairness, accuracy, and relevance and to represent the public in whatever strains might arise from time … But in practice, the ombudsman jobs at such institutions as the Post and the New York Times have served primarily as safety shields for newspapers, with the ombudsmen catching, deflecting or containing the flak tossed by readers.
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Does anyone care about newspaper ombudsmen? | Jack Shafer
Does anyone care about newspaper ombudsmen? | Jack Shafer